Puente Oriente
Privacy Notice
How Puente Oriente handles inquiries, service information and privacy rights.
Controller and contact
PUENTE ORIENTE S.A.S. DE C.V., RFC POR260908Q89, at Calle Bahía Perula No. 80, Interior 802, Colonia Verónica Anzures, Alcaldía Miguel Hidalgo, C.P. 11300, Ciudad de México, is the data controller. Carlos Chai (BIJUN CHAI) is its legal representative. Privacy and ARCO requests: carlos@puenteoriente.mx, subject “Privacy / ARCO”.
Information collected
You provide your name, email, optional phone, company, customer country or region, dates, group size, origin, destination, language, services, budget or preferences and notes. Do not include passports, payment-card information, health information or children’s personal data in an initial inquiry. If a service needs further information, we will request it through an appropriate channel with the applicable notice and consent.
Purposes
We use information to answer inquiries, prepare proposals, coordinate requested services, confirm instructions, follow up bookings and meet contractual or legal obligations. Inquiry access is not conditional on marketing consent. Additional marketing requires a separate choice; you may ask to stop receiving it.
How this version works
When you use online submission, data is sent to our server and saved to handle your inquiry. Only a confirmation with a reference acknowledges receipt. After saving, the system attempts to notify our team through business email; failures leave the record available for authorized investigation and safe retry. Without a save confirmation, retain your details and retry or contact us directly. Turnstile processes technical signals to prevent abuse; a network identifier protected with HMAC supports rate limiting, while security logs exclude inquiry content. This site does not collect payments. Analytics and advertising remain inactive until configured; the cookie policy explains available preferences.
Providers and sharing
To deliver a confirmed service, we may share necessary information with hotels, transport providers, guides and other relevant suppliers, including in destination countries. Scope is explained at booking and consent obtained where required. Website hosting and business email involve technology providers; they are not authorized to market your data on our behalf. We do not sell inquiry databases.
Retention and security
We retain communications while needed for your inquiry, contractual relationship or legal obligations. Deletion requests are assessed against those obligations; information is deleted or blocked when appropriate. Access is limited to authorized personnel, with access controls and encrypted transport. A breach significantly affecting your rights will be notified as required by law.
Your rights
You may request access, correction, cancellation or objection (ARCO), revoke consent or limit use and disclosure by contacting us. Include your name, reply contact, requested right and details to locate the information; explain any correction. We will provide an appropriate channel to verify identity or representation, rather than request sensitive documents in the public form. We respond within applicable statutory periods and explain any legal restriction.
Updates and applicable law
Updates appear here with a revision date; where a change needs new consent, we request it before the relevant processing. This notice is based on Mexico’s current Federal Law on Protection of Personal Data Held by Private Parties. Updated: 8 November 2026.