Puente Oriente
Terms & Conditions
These terms explain use of the website and the inquiry process. Booked services are detailed in the relevant proposal, contract and confirmation, provided before the booking is finalized.
Updated: September 23, 2026
1. Company and contact
Puente Oriente S.A.S. de C.V. is a travel and destination services company operating from Mexico City. For travel inquiries, bookings or service questions: sales@puenteoriente.mx. For administration and partnerships: admin@puenteoriente.mx.
2. Information and inquiries
Travel ideas, photographs and service descriptions help shape a personalized proposal. Generating or confirming an inquiry summary does not hold space, confirm availability or make a payment. Services are confirmed only when expressly communicated in writing under the agreed conditions.
3. Quotation and scope
Each proposal should state dates, participants, inclusions, exclusions, amount, currency, applicable taxes and charges, validity and availability conditions. Flights, insurance, admission and interpretation are included only when specified. Check that the proposal reflects your requirements before accepting.
4. Payments and records
Any deposit, balance schedule, payment methods and exchange-rate rules are communicated in writing before booking. The website does not take payments or request card details. Keep your accepted proposal, confirmations and payment records. If you need an invoice, tell us before confirmation.
5. Changes, cancellations and refunds
Conditions for hotels, transport, admission and other services are provided before booking. Send change or cancellation requests in writing to sales@puenteoriente.mx. We will explain available options, price differences, properly supported charges and any applicable refunds. Supplier terms do not remove your rights under applicable law; this page sets no single cancellation penalty or blanket no-refund rule.
6. Travel documents and requirements
Check official documentation and entry requirements for your nationality, destination and transit points. Any agreed document assistance does not replace consular or immigration decisions. Tell us about accessibility or assistance needs early so options can be assessed with suppliers; do not send medical information or document copies through the initial inquiry form.
7. Suppliers and coordination
Puente Oriente coordinates services with hotels, transport providers, guides and other suppliers. The scope and service provider are identified in booking documents. If problems arise, we help coordinate solutions and relevant claims, without excluding our legal or contractual obligations.
8. Support during travel
Coordination channels, contacts and service hours are communicated before the trip. The scope depends on the agreed program. We do not promise general 24-hour support or replace emergency services.
9. Photography and website content
Images illustrate destinations and travel scenes; they do not guarantee that a particular facility, vehicle or individual is included in every booking. Credits and editing notes appear where relevant. Reuse of content must respect the rights of its owners.
10. Questions and customer rights
Contact us with your travel reference and a description of the issue. The accepted quotation and booking documents apply to the agreed service together with applicable law. Nothing on this page restricts non-waivable consumer rights or access to the competent authorities.